At CheLon, we want you to love your purchase. If you are not satisfied with your order, we accept returns under the following conditions:

1. Return Eligibility

• Items must be unused, unworn, and in their original packaging
• Returns must be requested within 30 days of receiving your order
  

2. How To Start A Return

To initiate a return, please email us at contact@shopchelon.com with your order number and reason for return. We will provide further instructions.

3. Refund Processing

• Once we receive and inspect your return, we will issue a store credit or refund to your original payment method within 5-7 business days
• Shipping costs are non-refundable

4. Exchanges

If you need a different size or style, you can request an exchange instead of a refund. Exchanges are subject to product availability.

5. Return Shipping Costs

Customers are responsible for return shipping fees. We recommend using a trackable shipping method to ensure your return is received.

1. Processing Time

• Orders are processed within 2-5 business days

2. Shipping Time

• Standard shipping: 7-12 business days

3. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.