FREQUENTLY ASKED QUESTIONS

Orders & Shipping

1. How long does shipping take?
Shipping times vary depending on your location. Standard shipping typically takes 7-14 business days.

2. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and delivery times vary based on your country.

3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use the provided link to track your package.

4. Can I change or cancel my order?
Orders can only be modified or canceled within 12 hours of placing them. After that, they are processed and cannot be changed.

Returns & Exchanges

5. What is your return policy?
We accept returns and exchanges within 14 days of receiving your order, as long as the item is unused, unworn, and in its original packaging.

6. How do I start a return?
To initiate a return, contact our customer service team at contact@shopchelon.com with your order number. You will receive instructions on how to return your item.

7. Do I have to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility.

Products & Quality

8. What materials are used in your jewelry and clothing?
Our pieces are crafted from high-quality materials, including zircon, premium alloys, and plated metals for jewelry, as well as quality fabrics for clothing.

9. Are your jewelry pieces tarnish-resistant?
Yes, our jewelry is tarnish-resistant and designed to last with proper care. Avoid exposure to water, sweat, and chemicals to maintain its shine.

10. How do I care for my jewelry?
• Store in a dry, cool place
• Avoid water, perfumes, and lotions
• Clean with a soft cloth after wear

Payments & Discounts

11. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

12. Do you offer discounts or promotions?
Yes! Sign up for our newsletter or follow us on social media for exclusive discounts and promotions.

Other Questions

13. Do you offer custom or personalized orders?
At this time, we do not offer customization, but we are working on expanding our collection.

14. How can I contact customer support?
You can reach us via email at contact@shopchelon.com. We aim to respond within 24 hours.